Empowering communities
to find solutions through conversation, empathy,
and understanding

Mediation & Arbitration | ADR | DEIAB | Leadership Training | Ombudsman Services | Board Member Development

 

Mediation & Arbitration Services

Workplace Bullying

Restorative Practices

Leadership Development

Eviction Diversion

Testimonials

  • “Thank you again for the letter of recommendation you wrote in support of my application…. Beyond the letter, your influence on my life over the past four years is unmatchable. I thank you so much for challenging me to fight for my future endeavors whilst instilling confidence in my pursuits. I have grown not only as a student but also as an individual, I am grateful to have crossed paths with you at Lehigh, and I hope to keep in touch!

  • “I am SO GRATEFUL for being a part of a beautiful program today. Thank you for your collaboration in the preparation for it, and for the way you served as the facilitator. I have received so much positive feedback about it from those who attended.”

  • “I’m forever grateful for my conversations with you throughout my undergraduate career, you pushed me to prove to myself that anything is possible with hard work, no matter what the focus of this university may be.”

  • “I wanted to reach out and say thank you again for your guidance and support for our 2021 MLK Celebration! This year, we had over 1500 visitors come to the virtual event page and over 200 attendees to one of the many live events we held over the course of the week. In case you missed it, we created a video commemorating the 2021 MLK Celebration, and I’ve copied a link below. Max thanks you specifically in the video for your help in the planning process.

  • “I love your comments at the Faculty Senate on Friday regarding departmental culture around inclusion--but not only that.  I think exposing the fact that in addition to embedded systemic racism we also have issues with departmental culture on other  dimensions. I love your comment ‘Just stop it!’”

  • “I just wanted to express my appreciation for the wonderful MLK  Day event that was held today at St. Peter’s Church. The discussion was thoughtful, the music and speakers were inspirational, and the food was delicious! I know how much work these events take and just wanted to say it is appreciated. I love the interaction with the community and feel we should do that more often. It is great hearing others perspectives. Please share this with the other members of the planning committee to let them know it was a job well done!’”

About Jennifer

Jennifer Swann, CEO works with Leaders to obtain collaborative solutions through open & honest communication in business, in communities and in the workplace. Her success is derived from decades of building communities, mitigating conflict, advancing a data-based restorative approach, informed experience and nurtured by compassion.

    • 2021 – 2025: Lehigh University Ombudsman

    • 2009 – 2020: Interim Director: Africana Studies. Oversaw the management of $900,000 million NEH grant

    • 2015 – 2019: Director of Student Success, Advising Center, College of Arts and Sciences, Lehigh University. Established the first Advising Center for the University

    • 2008 to present - Professor, Biological Sciences

    • Academic Parity (Advisory Board, annual conference team member)

    • Mediation and Restorative Services of Minnesota

    • International Ombuds Association – DEIAB committee

    • Coalition for Appropriate Transportation – Board President (2019-2023)

    • Delaware Center for Neuroscience Research- Advisory Board

    • ASCEND Grant - Morgan State (2017 – 2024)

    • Penn Future. Human Resources Committee (2020-2024)

    • Pennsylvania Council of Mediators - 2024

    • Association for Conflict Resolution: Chair Executive Committee - Philadelphia Chapter; Co-chair Workplace - Ombuds Committee

    • Conflict Resolution - workshops: Lehigh University - Colleges, Departments, Human Relations Commission, Employee Relations, Advisory Committee, Academic Parity Movement, Association for Women In Science, Promise Neighborhoods of the Lehigh Valley, Non-Profits, Business & Industry Partnerships.

      AWIS webinar
      “Navigating Conflict and Collaboration in the Lab - AWIS article

    • Understanding DEIAB workshops- Penn Future Board, Allentown Art Museum, International Ombuds Association

    • MLK remembrance/celebration workshops: Lehigh University, Temple Medical School

    • Leadership Development and Conflict Management  - Lehigh University

    • Lehigh Valley Business Women of Influence – 2024

    • Lehigh University Hillman Faculty Award - 2024 (Recognizes faculty members for excellence in teaching or research, or for advancing the interests of the university)

    • Lehigh University - Martin Luther King Faculty Award - 2013

    • 25 Women Who Are Changing Lehigh Award – 2016

    • Office of Multicultural Affairs Faculty Staff Award - (For outstanding contributions to improving the quality of student life) - 2006

    • AWIS. (2024, October 7). Navigating Conflict and Collaboration in the lab - AWIS.

    • Hollis, L. P.; Carbo, J.; Johnson, S.; Keashly, L.; Mahmoudi, M.; Ochs, H.; Swann, J. & Tye- Williams, S.(2024).The 2023 Two Day Symposium Report Addressing Workplace Bullying in Higher Education. Pennsylvania State University, University, Park, PA.

    • Martin-Fairey, C., Swann, J.M. (2022). Hidden Gems in Neuroendocrinology and Behavior. In: Nelson, R.J., Weil, Z.M. (eds) Biographical History of Behavioral Neuroendocrinology . Springer, Cham.

    • Täuber, S., Keashly, L., Moss, S., Swann, J., Hollis, L., Crockett, L., ... &; Mahmoudi, M. (2022). Academic harassment: The need for interdependent actions of stakeholders. EClinicalMedicine, 49.

    • Kamali, M., Hosseinpour, S., Swann, J., Sareh, H. P., & Mahmoudi, M. (2021). Mobbing in Academia. In A Brief Guide to Academic Bullying (pp. 45-59). Jenny Stanford Publishing.

    • Swann, J. M. (2022). Academic bullying and diversity: challenges and solutions. FEBS letters, 596(22), 2855-2858.

    • Kamali, M., Hosseinpour, S., Swann, J., Sareh, H. P., & Mahmoudi, M. (2021). Mobbing in Academia. In A Brief Guide to Academic Bullying (pp. 45-59). Jenny Stanford Publishing.

    • Swann, J., Boucka, G., &; Stanlick, S. (2020). Border crossing for universities:

    • Creating a culture of diversity, equity, and inclusion. The International Journal of Community Diversity, 20(1), 1.9